PERSONAL DATA PROTECTION AND COOKIES
OUR COMMITMENTS IN TERMS OF PROTECTION OF YOUR PERSONAL DATA
So that you can navigate on our site with complete peace of mind, we, LUROFLEX, as the data controller, explain to you how we collect, process and use your personal data, to provide you with an optimum service while respecting your rights.
We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data you entrust to us on all our communication channels.
We take all necessary measures to :
Provide you with clear and transparent information on how your personal data will be collected and processed,
Implement all necessary technical and organizational measures to protect your personal data against disclosure, loss, alteration or access by unauthorized third parties,
To keep your personal data only for the time necessary for the purposes of the treatment or the service determined,
To offer you at any time the possibility of accessing and modifying your personal data that we process directly via your personal spaces on our various sites.
To achieve these objectives, we implement appropriate technical and organizational measures to ensure that the processing complies with the applicable law on the protection of personal data.
When do we collect your personal data?
Your personal data may be collected when:
You log on to our website,
You open a customer or supplier account,
You visit our website using cookies,
You put products in your shopping cart,
You purchase our products online,
You are the subject of a prospecting process of our services,
You make a request for return, complaint, management of your orders,
You contact the customer service by any means of communication made available to you such as email, phone call, commercial data, reporting and purchase statistics,
What personal information do we collect?
Identification data: Name, first name, identifier, SIREN...,
Professional contact data: postal address, email, telephone number...,
Economic and financial data: means of payment, payment history, bank details..,
Data of connection, use of the services and interaction: Logs of connection, and use...,
In accordance with the regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of uniquely identifying a natural person, personal data concerning health or personal data concerning the sex life or sexual orientation of a natural person.
MANAGING OUR OBLIGATIONS TO OUR CUSTOMERS
How do we use your data?
We process your personal information in a transparent and secure manner. Your personal information is collected for the purposes detailed below.
Management of orders, deliveries and returns
In order to fulfill our obligations to our customers, we collect and use your personal information to manage our business relationship with you, including managing your purchases and orders, delivering your products, handling your returns and providing you with our services.
Communication with you
We collect and store your personal information so that we can communicate with you about your orders, invoices or customer service complaints.
Information and newsletters
In order to keep him informed of our news and our various commercial offers, the User can receive emails from our company.
The User has the possibility to oppose the reception of commercial emails by clicking on the unsubscribe link provided in each email or by going to his account in the "my personal information" section.
Legal or regulatory requirements
We may be required to disclose your personal data in response to legitimate requests from public authorities, including national security, anti-fraud or law enforcement requirements.
Who are the recipients of your personal data?
We ensure that only authorized persons within LUROFLEX have access to your personal data when such access is necessary for the execution of our business relationship.
Right of the user concerning these data.
In accordance with the French law "informatique et libertés" of January 6, 1978, as amended, and the European Regulation n°2016/679/EU of April 27, 2016 (applicable as of May 25, 2018), you have the right to access, rectify, portability and deletion of your data or to limit the processing. You can also, for legitimate reasons, object to the processing of your data.
How are your personal data stored?
The data is stored in compliance with French legislation and European regulations. The duration of data storage respects the recommendations of the CNIL and/or the legal obligations:
Categories of personal data - Active storage rules
Customer account and loyalty program data
Behavioral data Segmentation - 5 years from the end of the relationship with the customer.
The period begins with either the last order, the last login to the customer account, or the closing of your account. The customer's data will be anonymized.
Identification documents communicated within the framework of the exercise of the rights of interrogation, access, rectification and opposition
1 year from the date of receipt by LUROFLEX - 10 years from the end of commercial relations with the customer.
Cookies - 24 months for Google Analytics cookies
Purchase data - 5 years from the end of the relationship with the customer.
Prospect data - 5 years from the end of the relationship with the prospect.
The period begins either with the last login to the prospect's account, the last call to customer service, or the sending of an email to customer service. At the end of this period, the customer or prospect data will be anonymized.
At the end of these periods, we can proceed to the archiving of the data, in particular to meet the deadlines of legal and tax requirements and those of the legal actions.
HOW TO EXERCISE YOUR RIGHTS?
In order to allow you to control our use of your personal data, you have the following rights:
Right to object to our processing of your personal data,
Right to access your personal data that we process,
The right to rectify it,
Right to erasure,
Right to the portability of your data,
Right to limitation of processing,
Right to define directives regarding the retention, erasure and communication of your personal data after your death.
You can exercise your rights:
By mail to the following address " email@example.com ", accompanied by a copy of any identity document
By mail with a copy of any identity document to
1 Impasse Charlemagne
If you wish to have more details on the content of these rights, please contact us at the above addresses.
We will provide you with our answers to your requests as soon as possible.
Luroflex - At the hydraulic counter