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14 days to
14 days to
to change your mind
Special awards for
Special awards for
the professionals
D-day shipping (24/48H)
D-day shipping (24/48H)
if I order before 12H
A large and complete stock
A large and complete stock
of more than 25,000 references

PAYMENTS

The payment of the goods is made before shipment by the following means: Credit card - Bank transfer - Check - PayPalFor an order of an amount higher than 1000€, it will be asked either a certified bank check - Bank transfer - Credit card - PayPalThe transactions carried out on the site https://www.au-comptoir-hydraulique.fr/en/ are secured by the CIC payment system. All the information exchanged to process the payment is encrypted thanks to the SSL protocol. These data cannot be detected, intercepted or used by third parties. They are not stored on our computer systems. For more information concerning the payment by bank cards: visit the sitewww.cic.frLe CIC service is available.Our company has a CIC Cheque Account at: CIC EST
42 Avenue de la REPUBLIQUE
70200 LURENWe will provide you with the information you need to make a transfer. The delay is 48/96 h. Regarding bulky items, they are shipped by carriers. The delay is 4 to 5 working days except vacations.

General conditions of sale

The company LUROFLEX-AU COMPTOIR HYDRAULIQUE (hereafter THE SELLER) is registered in the trade register under the number RCS 43875240400012. Its postal address is 1 Impasse Charlemagne - 68210 DANNEMARIE - France and its e-mail address is alain@luroflex.com(ADDRESS OF THE SELLER).
LUROFLEX-AU COMPTOIR HYDRAULIQUE
1 Impasse Charlemagne
68210 DANNEMARIE - FranceAny
order taken for a product appearing in the online store of the site www.au-comptoir-hydraulique (hereinafter THE SELLER SITE) assumes the consultation and prior acceptance of these general conditions of sale. The click of validation of the order implies a full acceptance of the present. This click has value of "digital signature"

SUBJECT

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by THE SELLER to the consumer.CONFIRMATION OF ORDERThecontractual information will be the subject of a confirmation by e-mail to the address indicated by the consumer within the purchase order.PROOF OF THE TRANSACTIONThecomputerized registers, kept in the computer systems of the company THE SELLER in reasonable conditions of safety are regarded as the proofs of the communications, the orders and the payments occurred between the parts.The filing of the purchase orders and the invoices is carried out on a reliable and durable support being able to be produced as proof.PRODUCT INFORMATIONEveryeffort has been made to ensure the accuracy of the information presented on THE SELLER SITE. Nevertheless, the SELLER or its suppliers shall not be liable for any consequences, incidents, special damages resulting from electronic transmissions or from the accuracy of the information transmitted even if the SELLER was aware of the possibility of such damages. The names and brands of products and manufacturers are used only for identification purposes. Photos, descriptions and prices of products are not contractual.DURATION OF VALIDITY of the OFFER and its PRICEOurprices are valid for the day.METHOD OF DELIVERY - See ReservationsThe products are delivered to the address indicated by the consumer on the order form and only on the geographical zones which we serve.All products leave our buildings in perfect state. The customer must report to the carrier (or factor) the slightest trace of shock (Holes, traces of crushing etc. ..) on the package, and if necessary to refuse the package. A new identical product will then be returned to you free of charge. The exchange of any product declared, a posteriori, damaged during transport, without any reserve having been emitted with the reception of the parcel, will not be able to be dealt with.As in any forwarding, it is possible to undergo a delay or that the product goes astray. In such a case, we contract the carrier to start an investigation. All efforts are made, as long as necessary, to find the package. We decline any responsibility as for the lengthening of the delivery periods because of the conveyor, in particular in the event of loss of the products, of bad weather or strike.Anyanomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products ...) must be imperatively indicated on the delivery order in the form of ''handwritten reserve'', accompanied by the signature of the customer.The consumer will have in parallel to confirm this anomaly by addressing to the carrier in the (2) two working days following the date of delivery a mail recommended with acknowledgement of delivery exposing the aforementioned complaints.the consumer will have to transmit a copy of this mail to the ADDRESS OF THE SELLER. Without this report, we do not proceed to any exchange.Errors of deliveryTheconsumer will have to formulate near the SELLER, the very same day of the delivery or at the latest the first wrought day following the delivery, any complaint of error of delivery and³ nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order.Beyond this time, any complaint will be rejected. The formulation of this claim to the SELLER may be made to the SELLER'S ADDRESS.Any claim not made in the rules defined above and within the time limits could not be taken into account and will release the SELLER of any responsibility to the consumer.In case of error of delivery or exchange, any product to exchange or refund must be returned to the SELLER as a whole and in its original packaging in perfect condition to the SELLER'S ADDRESS.To be accepted, any return must be reported and have the prior agreement of the SELLER, who in case of agreement will resend the package to the right address.the shipping costs are borne by the SELLER, except in the case where it would prove that the product does not correspond to the original declaration made by the consumer in the proper direction of return.Product WarrantyTheprovisions hereof can not deprive the consumer of the legal guarantee that obliges the seller to guarantee against all consequences of latent defects of the thing sold.The consumer is expressly informed that the SELLER is not the manufacturer of products presented in the SITE SELLER and that the SELLER disclaims any liability for defective products.Consequently, in the event of damage caused to a person or property by a product defect, only the responsibility of the manufacturer of the latter may be sought by the consumer, on the basis of the information on the packaging of the said product.The warranty period is one year (1 year). All products modified or repaired by the customer or by any other entity than the service providers chosen by the SELLER are excluded from this warranty. The warranty can be extended according to the terms and conditions provided in the store and on the site in the workshop section.Right of withdrawal. LAW HAMONTheright of withdrawal applies only to individualsIn accordance withArticles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at its expense, the products do not suit him. This period runs from the day of receipt of the consumer's order. All returns must be reported in advance to the SELLER's customer service department. Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product which will have been damaged, or whose original packing will have been deteriorated, will be neither refunded, nor taken back, nor exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the hypothesis of the exercise of the right of retractation, the consumer has the choice to ask either for the refunding of the paid sums, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer.In case of exercise of the right of withdrawal, the SELLER will make every effort to refund the consumer within fourteen (14) days.

RIGHTS OF USE

The use of trademarks and images on the site is strictly prohibited.

FORCE MAJEURENone ofthe parties will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. A force majeure event shall be considered to be any fact or circumstance that is irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware of the event, and the two parties shall then meet within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract shall be continued. If the case of force majeure lasts longer than one month, the present general conditions may be terminated by the injured party. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: blockage of means of transport, earthquake, fire, storm, flood, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customersPARTIAL NON-VALIDATIONIfone or more stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a definitive decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.NON WAIVERThefact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these general conditions of sale shall not be interpreted for the future as a claim to the obligation in question.APPLICABLE LAWThesegeneral conditions are subject to French law. In case of dispute or claim, the consumer will address in priority to the SELLER to obtain an amicable solution.PROTECTION OF PERSONAL DATAAll thedata that you entrust to us are in order to be able to treat your orders.under the terms of the law no 78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have near the SELLER of a right of correction, consultation, modification and suppression of the data which you communicated us. This right can also be exercised online.Incase of sale to a legal entity, any dispute relating to the sale (price, GTC, products,...) will be subject to French law before the Commercial Court of the SELLER's headquarters.RETURN OF GOODSStandard termsandconditionsfor return of goods authorizations1. LUROFLEX-AU COMPTOIR HYDRAULIQUE sELLER is not responsible for any loss or damage to the package. INSURE IT and get a tracking number as a guarantee.2. LUROFLEX-AU COMPTOIR HYDRAULIQUE sends via Colissimo, or carriers for all replacements.3. P.O. Boxes are not accepted for Return Merchandise Authorizations. You must provide a physical address to continue the return goods authorization process. If a PO Box is used, LUROFLEX-AU COMPTOIR HYDRAULIQUE cannot be held responsible for lost packages.4. LUROFLEX-AU COMPTOIR HYDRAULIQUE we cannot be held responsible for packages with incomplete contents.5. LUROFLEX-AU COMPTOIR HYDRAULIQUE will inform you if a package is received without its contents. You will then need to contact the sender to settle any dispute regarding the package during the transit period.6. LUROFLEX-AU COMPTOIR HYDRAULIQUE will replace the returned material with another material.7. Returned materials are subject to warranty limitations, including the requirement that the merchandise be returned with a valid proof of purchase.8. LUROFLEX-AU COMPTOIR HYDRAULIQUE the Company will send a product of equal or greater capacity if an identical product is not available.9. The only responsibility of LUROFLEX-AU COMPTOIR HYDRAULIQUE, and the only possible solution for any recognized defect, will be the repair or the replacement of the product in question.10. If the defective product meets the terms of this warranty, LUROFLEX-AU COMPTOIR HYDRAULIQUE will inspect the product and elect to replace or repair it.11. The customer will have to assume the costs of sending the defective parts to LUROFLEX-AU COMPTOIR HYDRAULIQUE. LUROFLEX-AU COMPTOIR HYDRAULIQUE the customer will be responsible for the cost of shipping replacement parts or materials to the customer.12. Any damage, defect or missing product must be reported within 5 business days of receipt of the replaced materials.13. LUROFLEX-AU COMPTOIR HYDRAULIQUE will not replace products that fall outside the dealer's warranty period.14. LUROFLEX-AU COMPTOIR HYDRAULIQUE International customers are responsible for customs charges, including but not limited to brokerage, taxes, administrative fees and other charges.15. Replacements will be processed based on product availability.16. LUROFLEX-AU COMPTOIR HYDRAULIQUE 16. Under NO circumstances shall the Company be liable for any indirect, incidental or collateral damages caused by improper installation.RETURNS NOT ACCEPTED1. LUROFLEX-AU COMPTOIR HYDRAULIQUE will not accept any returns without the express agreement of the Management.2. LUROFLEX-AU COMPTOIR HYDRAULIQUE will not accept any returns on parts specially ordered by the Customer.3. LUROFLEX-AU COMPTOIR HYDRAULIQUE Will not accept any returns on material assembled and used by the Customer, (except for hidden defects). 4. LUROFLEX-AU COMPTOIR HYDRAULIQUE Will not accept any returns on material not assembled in the rules of the art by the Customer5. LUROFLEX-AU COMPTOIR HYDRAULIQUE Will not accept any return on material disassembled by the Customer, except authorization by our direction.RETURN ACCEPTEDFor all return accepted by the direction of LUROFLEX-AU COMPTOIR HYDRAULIQUE, a discount of 30% will be made on the resumption of the materialThe carriage costs will not be refundable, as well by the sending as for the return of the goods.LUROFLEX-AU COMPTOIR HYDRAULIQUE reserves the right not to refund the Customer if it turns out that the material in return, after analysis by a technician, that the dysfunction of the material is caused by an unsuitable assembly.